Terms of Use

4. Making a booking

• Bookings are made through the online booking calendar and need at least 24 hours’ notice.
• When you book, you answer a few short health questions on the booking form and pay the full price by card through the secure Wix checkout.
• Your booking is confirmed when payment is complete and you receive a confirmation email. A contract between you and Jennifer Brown is formed at that point.
• Every booking is subject to the health checks in sections 6 and 7. If it turns out before your visit that the treatment isn’t suitable or safe for you, Jennifer may cancel the booking and you’ll receive a full refund.
• Prices include travel within the service area. There is no call-out fee.

5. Cancelling or changing a booking

• You can cancel or reschedule free of charge up to 48 hours before your appointment, using the link in your confirmation email or by emailing info@ansuath.com.
• Cancellations or changes made less than 48 hours before your appointment can’t be refunded, because the time can rarely be rebooked at short notice.
• If you have to cancel late for a pregnancy or birth-related medical reason (for example, your midwife advises against massage or your baby arrives early), please get in touch. Jennifer will offer you a new time wherever possible.
• If no one is at the address at the booked time, Jennifer can’t get in, or there is no safe space to set up, the appointment counts as a late cancellation. If you’re running late, the treatment may need to be shortened, and the full price still applies.
• If Jennifer has to cancel (for example because of illness, an emergency or severe travel disruption), you’ll be offered a new time or a full refund, whichever you prefer.
• Nothing in this section affects your legal rights as a consumer.

6. Your health: medical intake, consent and disclosure

• All physical treatments are subject to an in-person medical intake and signed consent form prior to treatment. Jennifer will phone you before your visit, and at the start of your appointment Jennifer will go through an in-person medical intake with you. You’ll then be asked to sign a consent form. If the intake isn’t completed or the form isn’t signed, the treatment can’t go ahead.
• Your duty to disclose: you must give full, accurate and up-to-date information about your health on the booking form, during the phone call and at the intake. This includes any medical conditions, injuries, recent surgery, medication, allergies and skin sensitivities.
• Changes to your health: if anything changes between booking and your appointment, or between appointments, tell Jennifer before your next treatment.
• Jennifer can only adapt a treatment safely to the information you give. Jennifer is not responsible for harm caused by information you withheld or that was inaccurate.
• Jennifer’s right to decline or stop: Jennifer may decline, adapt, postpone or stop a treatment at any time if it may not be safe or suitable for you, for example if you seem unwell or have a fever or infection. If a treatment can’t go ahead for a health reason, you’ll be offered a new time or a refund, unless the reason is something you knew about but didn’t disclose before the visit.

7. Pregnancy and postpartum clients

• Consult your healthcare provider first: if you are pregnant or have recently given birth, you are responsible for consulting your GP, midwife or obstetrician before you book and before you receive a massage.
• Written consent: before your first pregnancy massage, you need written consent from your GP or midwife, ready by the time of your visit. If your pregnancy is complex, Jennifer may ask for it again later. Without it the treatment can’t go ahead, and Jennifer will offer you a new time.
• Timing: pregnancy massage is offered from the second trimester. When postpartum massage can start depends on your birth and recovery, as explained on the Postpartum Massage page.

High-risk conditions you must disclose. Before any treatment, you must tell Jennifer if you have, or have had, any of the following in this pregnancy or a previous one:

• pre-eclampsia or high blood pressure
• gestational diabetes
• deep vein thrombosis (DVT), blood clots or a clotting disorder
• placenta previa or other problems with the placenta
• bleeding, fluid leakage, or signs or a history of premature labour
• a twin or multiple pregnancy
• severe swelling, headaches or changes to your vision
• after the birth: a caesarean, heavy bleeding, infection or a wound that is still healing
• any other complication your healthcare provider has told you about

When to seek medical help instead: if you have bleeding, severe pain or headaches, sudden swelling, or your baby is moving less than usual, contact your midwife or maternity unit straight away rather than having a massage.

Risks, liability and legal terms